Sales Policy


Effective Date: November 22, 2024

Welcome to HeaterNovaLux.com! This sales policy outlines the terms and conditions governing the purchase of our heating and cooling products. By placing an order on our website, you agree to comply with the terms below.

1. Payment Terms

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • Online payment platforms (e.g., PayPal)
  • Bank Transfers

All payments must be completed at the time of purchase. Orders will not be processed until payment is successfully received.

2. Pricing and Taxes

Prices listed on our website are in USD and are subject to change without prior notice.

  • Sales Tax: Applicable taxes will be calculated based on the shipping address and added during checkout.
  • Discounts & Promotions: Discounts cannot be combined unless explicitly stated. Promotional prices are valid during the stated period only.

3. Shipping Policy

We offer shipping across the United States with the following options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days (additional charges apply).

Shipping fees are calculated at checkout based on the selected option and location.

  • Order Tracking: Customers will receive a tracking number once the order is shipped.
  • Shipping Restrictions: We currently do not ship to P.O. Boxes or outside the United States.

4. Return and Refund Policy

Customer satisfaction is our priority. If you’re not satisfied with your purchase, please review our return and refund terms:

  • Return Period: Products can be returned within 30 days of delivery.
  • Eligibility: Items must be unused, in their original packaging, and include proof of purchase.
  • Refunds: Approved returns will be refunded to the original payment method within 5-7 business days.

Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Warranty Information

All our products are covered by a one-year limited warranty from the date of purchase. The warranty covers manufacturing defects and excludes damage caused by misuse, improper installation, or unauthorized modifications.

For warranty claims, please contact us with proof of purchase and a detailed description of the issue.

6. Customer Support

Our dedicated support team is here to assist you. For questions, complaints, or further assistance, please contact us:

7. Cancellation Policy

Orders can be canceled within 24 hours of placement without incurring any charges. To request a cancellation, contact our support team immediately.

8. Limitation of Liability

HeaterNovaLux.com is not liable for damages resulting from the misuse or improper handling of our products. Customers are advised to read product manuals carefully and follow safety guidelines.

Thank you for choosing HeaterNovaLux.com for your heating and cooling needs. We value your trust and aim to provide the best products and services.