Refund and Returns Policy


Effective Date: December 9, 2024

At HeaterNovaLux, we are committed to ensuring your satisfaction with our heating and cooling products. This Refund and Returns Policy outlines the conditions under which returns and refunds are processed. By purchasing from our website, you agree to this policy.

1. Refund and Return Eligibility

We accept returns and provide refunds under the following circumstances:

  • Defective or Damaged Products: If your product arrives defective or damaged due to shipping or manufacturing issues.
  • Incorrect Item Received: If the item you received does not match your order.
  • Change of Mind (Optional): We may accept returns for unused and unopened products within 30 days of purchase, subject to inspection and approval.

2. Return Conditions

To qualify for a return, the following conditions must be met:

  • The product must be returned in its original packaging with all accessories and manuals included.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.
  • The product must be unused, undamaged, and in resalable condition (except for defective products).

3. Return Process

  1. Contact Us:
    Before returning any product, contact our customer support team:

    Provide your order number and a brief description of the issue.

  2. Return Authorization:
    Our team will provide you with a return authorization (RA) number and instructions on how to return the product.

  3. Shipping Your Return:

    • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
    • Ensure the package is securely packed and the RA number is clearly marked.

  4. Inspection and Refund:
    Once we receive the product, it will be inspected. Refunds will be processed to the original payment method within 7–10 business days of approval.

4. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Products that have been used or damaged by the customer.
  • Clearance or final-sale items.
  • Custom or personalized orders.

5. Refund Timeline

Refunds are processed in the same payment method used for the original transaction. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.

6. Cancellations

Orders can be canceled within 24 hours of placement. After 24 hours, cancellations may not be possible if the order has already been shipped.

7. Contact Us

For further assistance regarding returns or refunds, please feel free to contact us:

We value your business and strive to provide the best customer experience. Thank you for choosing HeaterNovaLux for your heating and cooling needs.